1. What is your return policy?

Here at Ghostlove, we stand behind our products 100%.

Nothing is ever 'FINAL SALE' if you are unhappy. We will work with you if something goes wrong with your purchase in any way for up to 60 days upon receipt.

For your consideration:

 • Specific size measurements are listed in the item's description and we do offer custom sizing on most items.

 • If you need a custom size, special ear wires, or allergy-sensitive chain, please email info@ghostlove.com with the name of the piece and your specifications BEFORE you complete your purchase.

 • We do our best to represent the true look of these items, but not all computer monitors show color the exact same way. Please read all descriptions and measurements carefully before purchasing an item. Feel free to email us at info@ghostlove.com with any questions you might have regarding any item.

 • If you receive a damaged item

 • If your item breaks within 60 days

2. When will I receive my item(s)?

Once your order is finalized in our system, your item(s) will ship within 2-5 business days. If for some reason we will not be able to ship your item within 2-5 business days (as in the case of custom orders), you will be contacted via the e-mail address provided on your order with an estimated ship date.

We ship both domestically and internationally Monday through Friday, with the exception of all major US holidays. We do not ship on Saturday or Sunday.

Domestic US Priority Mail orders normally take 2-3 business days to arrive once they are shipped. International orders normally take 10-14 business days, but this is NOT guaranteed because shipments can be occasionally delayed getting through Customs, which is out of our control.

All orders will receive a shipping confirmation via the e-mail address provided. If your package has a tracking number (US orders and International orders over $100) the tracking number will also be e-mailed.

PLEASE NOTE: During the peak holiday season rush, the Post Office does not guarantee 2-3 day delivery on US orders, and International orders may take up to 3 weeks. We ask that you please plan ahead and try to shop early, or take advantage of our US EXPRESS OVERNIGHT or EXPRESS INTERNATIONAL shipping options. To request EXPRESS shipping on an order, please contact us at info@ghostlove.com before completing checkout.

3. What method of shipping do you use and how do you calculate the cost?

Ghostlove ships anywhere in the US via USPS Priority Mail. International orders are shipped USPS First Class. The cost is based on the weight of the items and the size of the packaging. Combined shipping for multiple items is calculated automatically upon checkout for multiple items.

We DO NOT charge our customers a "handling fee" or any additional fees for packaging.

4. What if I need my item(s) right away?

If you live in the U.S. and need your item(s) shipped EXPRESS, please send an e-mail to info@ghostlove.com BEFORE placing an order and we will get back to you within 24 hours with pricing and estimated delivery time.

EXPRESS shipping for International Orders is also available. Please send an e-mail to info@ghostlove.com to request pricing and estimated delivery time info BEFORE placing an order, and we will get back to you within 24 hours.

PLEASE NOTE: During the peak holiday season rush, the Post Office does not guarantee OVERNIGHT delivery on EXPRESS US orders, and International EXPRESS orders may take up to 7 business days. We ask that you please plan ahead and try to shop early. Please send any shipping inquiries to info@ghostlove.com BEFORE making a purchase to avoid any unnecessary delays.

5. What forms of payment do you accept?

Ghostlove accepts Visa, Mastercard, American Express, Discover and PayPal. During the "Payment" portion of our checkout process, you will be sent to PayPal's secure payment servers, where you can pay with a credit or debit card, or if you have one, your PayPal account.

 • PLEASE NOTE: You do not need a PayPal account to make a purchase from our shop. You can pay with a credit or debit card; and you do not need to register for, or sign into, any PayPal service.

Because your payment is processed through PayPal, you can be sure that the highest levels of industry-standard security, data encryption and anti-fraud technology are in use at all times.

6. Do I need a PayPal account? Can I pay with my credit card instead?

You do not need a PayPal account to make a purchase from our shop. You can pay with a credit or debit card; and you do not need to register for, or sign into, any PayPal service. Ghostlove simply utilizes PayPal as our payment processor.

For more information, see our FAQ titled "What forms of payment do you accept?"

7. Is my credit card information secure?

Yes. Your payment is processed through PayPal's secure servers, which utilize the highest levels of industry-standard security, data encryption and anti-fraud technology. At no point in the payment process does Ghostlove.com ever possess or store your credit card information.

For more information, see our FAQ titled "What forms of payment do you accept?"

• You can read more about PayPal's industry-leading security and buyer protection here.

8. What is your privacy policy?

Information Collected

• Ghostlove collects information from you when you make a purchase from our shop. During the checkout process, we will ask you to provide information which is necessary to fulfill your order and deliver your item(s). This information includes shipping and billing details, as well as your email address.
• Ghostlove uses cookies and other technologies in order to offer a more personalized experience to our customers on our website.

Uses of Information

• Ghostlove uses the information we collect to fulfill purchases requested by the customer. This includes processing of payments, delivery of goods and communication regarding the status of the customer's order.
• If the customer chooses to subscribe to the Ghostlove mailing list, the email address they provide is used for that purpose. The customer may unsubscribe from our mailing list at any time by following the instructions included in each such email.
• Ghostlove does not sell, rent, lease, exchange or transfer its customer information to third parties.


If you have any additional questions regarding our privacy policy, you may contact us using the information below:

Ghostlove, Inc.
P.O. Box 466
Montclair, NJ
07042-4003
USA

9. What does it mean when something is "TEMPORARILY OUT OF STOCK" vs. "SOLD OUT"?

When an item is listed as "TEMPORARILY OUT OF STOCK" it means that it has sold out, but we will be making it again in the near future. If you would like to be notified when an item is back in stock, please send an e-mail to info@ghostlove.com. Be sure to include the name of the piece (found at the top of the description).

When an item is listed as "SOLD OUT" it means that the item has sold out and we will not be making it again. If you absolutely FALL IN LOVE with an item that has sold out, send an e-mail to info@ghostlove.com and perhaps we can make a similar one for you.

10. What if I need a custom size?

We will be HAPPY to fulfill specific size needs where available. BEFORE placing an order, send an e-mail to info@ghostlove.com with the item name and your size requirements.

* Custom size orders may delay shipping time up to 2 weeks. You will be notified if that is the case.

11. What if I want a different chain or color that is not shown?

In most cases, the chain or color(s) that are available are already listed in the item description. However, since each piece is handmade, we will try to fulfill your requests. BEFORE placing an order, send us an e-mail, explaining what you would like modified to info@ghostlove.com.

* Custom color orders may delay shipping time up to 2 weeks. You will be notified if this is the case.

12. Can I substitute surgical steel earring backs if I am allergic to regular metal?

Absolutely! We will be happy to fulfill any request to use surgical steel in place of silver at NO ADDITIONAL COST if you send us an e-mail to info@ghostlove.com.

* Surgical steel replacements will not delay shipping time.

13. Do your products contain nickel or lead?

We do our best to purchase jewelry components that do NOT contain lead. However, some of our vintage jewelry components have an unknown origin. Our brass stampings, for example, are made from old tooling that dates back several decades. Due to this, we cannot accurately or legally state that our products are 100% lead free.

However, we do our very best to purchase jewelry components and materials that do NOT contain nickel, but we still STRONGLY SUGGEST if you have any specific allergies to nickel, please e-mail us at info@ghostlove.com before purchasing an item so we might substitute chain or other components that might touch your skin (if necessary) to ensure that it is nickel free.

14. Are your products safe for children?

Our products are ABSOLUTELY NOT safe for children or ANY persons under the age of 12. Some pieces contain very small parts, such as Swarovski crystals or gears that may be a choking hazard. Please keep this in mind when purchasing.

15. Do you offer discounts for purchasing multiple items?

We do not offer discounts to the public for purchasing multiple items, but we do combine shipping to save you money. Combined shipping for multiple items is calculated upon checkout.

16. Do you offer wholesale?

Ghostlove is not accepting new wholesale accounts at this time. If you are an existing wholesaler with us, please direct new order inquiries to info@ghostlove.com. You will receive a reply within 24 hours.

17. Who provides your photography?

Our chief designer and co-founder D. currently takes all product shots. On occasion, we do work with outside photographers for model shots. If you are a professional photographer and are interested in using Ghostlove jewelry in your next shoot, please contact us at d@ghostlove.com and specify "photography" in the subject line.

Model photography seen on this web site is provided by:

• Brian Burk
• Jennifer Garcia
• Kevin Ray Jones
• Allison Douglas
• Scott Chalmers

18. How can I leave feedback for your shop?

We love to hear from our customers! If you have a positive (or negative) experience that you would like us to know about, or you wish to send a customer photo for our online gallery, please send an e-mail to info@ghostlove.com.